Terms & Conditions
These Terms & Conditions govern your access to and use of the InStride Surfaces website, online forms, digital resources, business partner communications, payment-related tools, and any future partner portal or online account features made available by InStride Surfaces.
1. Acceptance of These Terms
By accessing or using the InStride Surfaces website, submitting information through our online forms, communicating with our team, making a payment through an online payment link, or accessing any future partner portal, you agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use the website, submit information through our online forms, or access our online resources.
2. About InStride Surfaces
InStride Surfaces provides flooring products, product information, business partner support, and related resources for approved business partners, dealers, retailers, and other authorized users.
InStride Surfaces does not sell direct to consumers through this website. Product availability, pricing, ordering, fulfillment, and support may depend on your account status, location, applicable business relationship, and the terms of any quote, invoice, order confirmation, account document, or other written agreement with InStride Surfaces.
3. Use of the Website
You may use this website for lawful, informational, and business-related purposes only. You agree not to use this website in a way that could damage, disable, overburden, impair, or interfere with the operation, security, or accessibility of the website.
You agree that you will not:
- Use the website for any unlawful, fraudulent, misleading, or harmful purpose.
- Attempt to gain unauthorized access to any website feature, system, partner portal, user account, server, database, or network.
- Upload, transmit, or introduce viruses, malware, harmful code, or disruptive technology.
- Copy, scrape, harvest, or extract website content or data except as permitted by law or authorized by InStride Surfaces.
- Misrepresent your identity, business affiliation, account status, or authority to act on behalf of another person or company.
4. Business Partner Communications and Online Forms
The website may include online forms, inquiry forms, order-related forms, account request forms, payment links, contact forms, or other submission tools. By submitting information through the website, you represent that the information you provide is accurate, current, and complete to the best of your knowledge.
Submitting a form does not guarantee approval of a business partner account, acceptance of an order, pricing eligibility, credit terms, display placement, shipment, payment processing, or any other business outcome. InStride Surfaces may review, verify, accept, deny, delay, or request additional information related to any submission.
If you submit information on behalf of a company or other organization, you represent that you have authority to provide that information and communicate with InStride Surfaces on behalf of that organization.
5. Future Partner Portal and Account Access
InStride Surfaces may make a partner portal, order portal, account dashboard, tracking tool, or other online account feature available in the future. Access to any such feature may be limited to approved users and may require login credentials, account verification, or separate terms.
If you are given access credentials, you are responsible for maintaining the confidentiality of those credentials and for all activity that occurs through your account. You agree to notify InStride Surfaces promptly if you believe your login credentials, account access, or portal activity has been compromised.
InStride Surfaces may suspend, restrict, or terminate portal access at any time if we believe the account has been misused, compromised, accessed without authorization, or used in violation of these Terms or any other applicable agreement.
6. Orders, Payments, and Account Documents
Certain website features may allow approved users or business partners to submit order-related information, make payments, access payment links, or communicate with InStride Surfaces regarding invoices, balances, shipments, or account activity.
Payment-related information displayed or submitted through the website is provided for convenience and may be subject to additional terms listed on invoices, quotes, purchase orders, order confirmations, credit documents, account documents, payment authorizations, or other written materials issued by InStride Surfaces.
Unless otherwise stated in writing by InStride Surfaces, website content does not modify or replace the specific terms listed in any invoice, quote, order confirmation, account approval, payment authorization, credit document, or separately executed agreement.
7. Product Information and Warranty
Product information, specifications, technical materials, installation resources, maintenance resources, brochures, digital assets, and other materials made available through the website are provided for general informational and business support purposes.
Warranty coverage for eligible InStride Surfaces products is governed by the applicable InStride Surfaces warranty documentation, including the Stride4Life Product Warranty, as may be updated from time to time.
The Stride4Life Product Warranty outlines coverage for InStride Surfaces Rigid Core and Laminate products, including Lifetime Residential Warranty coverage and Commercial Warranty coverage by product category. Residential warranty coverage applies to the original residential purchaser against wear-through for the lifetime of the floor, provided the product is installed and maintained according to the current InStride Surfaces Installation & Maintenance Guide.
Commercial warranty coverage applies when eligible products are used in approved commercial environments and maintained according to the InStride Surfaces Installation & Maintenance Guide. Commercial warranty terms may vary by product category.
Please review the official Stride4Life Product Warranty [PDF, 225.39 KB] for complete warranty terms, coverage details, exclusions, commercial warranty periods, and claim procedures. If there is a conflict between general website language and the applicable warranty document, the warranty document will control.
8. Intellectual Property
The website and its content, including text, graphics, logos, icons, photographs, videos, downloads, product names, collection names, design elements, page layouts, and other materials, are owned by or licensed to InStride Surfaces and are protected by applicable intellectual property laws.
You may view, download, or print website materials solely for lawful business, informational, or authorized partner-related purposes. You may not reproduce, modify, distribute, publish, sell, exploit, or create derivative works from website content without prior written permission from InStride Surfaces, except as permitted by law or expressly authorized by InStride Surfaces.
9. Trademarks and Brand Materials
InStride Surfaces names, logos, product line names, slogans, graphics, and other brand identifiers are trademarks, service marks, trade names, or protected brand assets of InStride Surfaces or its affiliates.
No right, title, license, or interest in any InStride Surfaces brand asset is granted by your use of the website. Any use of InStride Surfaces brand materials must comply with written brand guidelines, partner requirements, or express written authorization from InStride Surfaces.
10. Third-Party Links and Tools
The website may include links to third-party websites, payment processors, form tools, visualization tools, mapping services, social media platforms, or other external resources. These links are provided for convenience only.
InStride Surfaces does not control and is not responsible for the content, policies, availability, security, or practices of third-party websites or tools. Your use of third-party websites or services may be governed by separate terms and privacy policies provided by those third parties.
11. Privacy and California Privacy Rights
Your use of the website and submission of information through online forms are also governed by our Privacy Policy, which explains how InStride Surfaces may collect, use, disclose, and protect personal information.
California residents may have certain privacy rights under applicable California law, including rights related to access, deletion, correction, opt-out of certain sale or sharing activity, and non-discrimination for exercising privacy rights. Please review our Privacy Policy for more information about how to exercise any applicable privacy rights.
12. No Unlawful or Unauthorized Use
You agree not to use the website, online forms, payment-related tools, business partner resources, or any future portal in a way that violates applicable law, infringes the rights of others, interferes with InStride Surfaces operations, or misuses confidential, proprietary, or account-specific information.
InStride Surfaces reserves the right to investigate suspected misuse and to restrict, suspend, or terminate access to any website feature, form, portal, or resource where appropriate.
13. Website Availability and Changes
InStride Surfaces may update, modify, suspend, or discontinue any part of the website, website content, online form, payment feature, partner resource, or future portal at any time without notice.
While we make reasonable efforts to keep website information available and current, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.
14. Disclaimer of Warranties
The website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, InStride Surfaces disclaims all warranties related to the website, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, or uninterrupted operation.
This section does not limit any written product warranty that may apply to eligible InStride Surfaces products under the applicable warranty documentation.
15. Limitation of Liability
To the fullest extent permitted by law, InStride Surfaces and its owners, officers, employees, representatives, agents, affiliates, vendors, and service providers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of the website, online forms, payment-related tools, partner resources, third-party links, or any future portal.
This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, statute, or any other legal theory, even if InStride Surfaces has been advised of the possibility of such damages.
16. Indemnification
You agree to defend, indemnify, and hold harmless InStride Surfaces and its owners, officers, employees, representatives, agents, affiliates, vendors, and service providers from and against any claims, damages, liabilities, losses, costs, or expenses arising out of or related to:
- Your use or misuse of the website, online forms, payment-related tools, partner resources, or any future portal.
- Your violation of these Terms.
- Your violation of applicable law or the rights of another person or entity.
- Information you submit to InStride Surfaces that is inaccurate, unauthorized, misleading, or incomplete.
17. Governing Law and Venue
These Terms & Conditions are governed by the laws of the State of California, without regard to conflict of law principles.
To the extent a dispute arises from or relates to these Terms, the website, online forms, payment-related tools, business partner resources, or any future portal, you agree that the state and federal courts located in California will have jurisdiction, unless otherwise required by applicable law or a separate written agreement with InStride Surfaces.
18. Changes to These Terms
InStride Surfaces may update or modify these Terms & Conditions from time to time. When we make changes, we may update the “Last Updated” date above.
Your continued use of the website, online forms, payment-related tools, partner resources, or any future portal after changes are posted means you accept the updated Terms.
19. Contact Us
If you have questions about these Terms & Conditions, please contact InStride Surfaces at: info@instridesurfaces.com
Questions about these Terms?
For questions about website use, online forms, business partner resources, payment-related tools, or these Terms & Conditions, please contact our team.